Spotlight on Adams Tebb

We talked to Adams Tebb (Skipton) Ltd about their business story.

What do you do?

What we do we do from start to finish. Generally we see the customer in the showroom and give some broad ideas of what we can do. We are then invited to the home to measure up and advise on ideas. Sometimes customers have set ideas that they won't waiver from, other times it can be a blank canvas. We then produce plans and designs and email them to the customer to peruse over. Once a green light is given, we send out the quote. We provide a full service from design to fitting – everything except final décor.

Why do you do what you do?

The enjoyment is still there even though it's been a very difficult period over the last 5 years. I still enjoy very much the design side as well as the constant change of materials and industry preferences. And there are always challenges to keep us on our toes.

How did you get into your field?

By accident! I had a design background, I went to college to study architectural design. I worked in a shop that sold everything – appliances, all electricals, building material – everything. I did a bit of design and it stemmed from there. That shop failed but myself and a colleague decided to do kitchens. We had someone lined up to do one and, we did it. So, at age 21, we set up our own business and went to collect that first kitchen in the back of a Ford Fiesta! We had no telephone line, (there were no mobiles in those days) and it took BT 3 months to fit a line! We had to ring orders in using a public pay phone!

What drives you?

Survival through the downturn in the construction industry– and we are very proud of that! Having a pipeline of work to develop drives us, as do the plans and the satisfaction in solving customer's issues. At the end of the day, it's great completing a job and receiving complimentary feedback about our work.

What's your greatest success story?

Building our reputation to become a preferred supplier of many large building contracting companies in the area. Also, doing large private projects, which has increased over the last few years. Finally, people coming back 10-15 years after they had their kitchen fitted to have a new one done. And sometimes coming back to us more than once if they have moved house. It is very important to us that our customers are happy with the service and products we provide.

What's the most important lesson you've learned whilst building your business?

Understanding the service requirements of what we do. Plan for the troughs – when things are going well, don't be flash and go overboard. Always strive to get better at what you do!

Adams Tebb Kitchens